Returns & Refunds

We want you to be happy with your 1907 Fitness order. If something is not right, please contact us before sending anything back so we can confirm the correct next steps.

Email: contact@1907fitness.com

Please include your order number, full name and a clear summary of your request.

Change of mind returns

If you change your mind, you may request a return within 14 days of receiving your order.

Once we confirm the return process, you must send the item back within 14 days.

Returned items must be:

unworn;
unused;
clean;
in their original condition;
returned with any tags, labels or packaging included where applicable.

We reserve the right to refuse a return or reduce the refund amount if an item has been worn, damaged, marked, washed, altered or handled beyond what is reasonably necessary to check the item.

If you are unsure about sizing before ordering, please refer to our Size Guide.

How to start a return

To start a return, please contact us or email:

contact@1907fitness.com

Please include:

your order number;
your full name;
the item you want to return;
the reason for return;
photos, if the item is faulty, damaged or incorrect.

Please do not send any item back until we have confirmed the return process by email.

Return address

Please do not send returns to our registered office unless we have confirmed this with you first.

Please do not send returns directly to any production, print-on-demand or fulfilment facility unless we have instructed you to do so.

We will confirm the correct return process by email once your return request has been reviewed.

Return postage

For change of mind returns, the customer is responsible for return postage unless we confirm otherwise.

We recommend using a tracked or recorded delivery service, as you are responsible for the item until it reaches the return address we provide.

If your item is faulty, damaged or incorrect, please contact us before returning it. If the issue is confirmed, we will explain the next steps and whether a replacement, refund or return arrangement applies.

Faulty, damaged or incorrect items

If your item arrives faulty, damaged, misprinted or incorrect, please contact us as soon as possible or email:

contact@1907fitness.com

Please include:

your order number;
a description of the issue;
clear photos of the item;
clear photos of the packaging, where relevant.

We will review your report and confirm the next steps by email. Where the issue is confirmed, we may offer a replacement, refund or another appropriate remedy at no cost to you.

Depending on the nature of the issue, a return may not always be required.

Your statutory rights under the Consumer Rights Act 2015 are not affected.

Lost or missing parcels

If your order has not arrived within the estimated delivery timeframe, please first check:

your shipping confirmation email and tracking information, where available;
with your local post office, delivery depot or courier;
that the delivery address entered at checkout was correct.

If your order still has not arrived, please contact us or email contact@1907fitness.com with your order number and delivery details.

We will review the tracking information and contact the relevant fulfilment or delivery partner where needed.

In some cases, a parcel may not be treated as lost by the courier or fulfilment partner until a certain period has passed after dispatch.

Missing parcel enquiries should be raised as soon as possible so we can review the issue and confirm the next steps.

Wrong address or failed delivery

Please check your delivery address carefully before placing an order.

If a parcel is returned because the address provided was incorrect, incomplete, refused by the courier, or because the parcel was not collected, additional shipping costs may apply to resend the order.

We will contact you where possible to confirm the next steps.

Refunds

Refunds will be processed to your original payment method.

For change of mind returns, where a refund is due, we will process the refund within 14 days of receiving the returned item or within 14 days of receiving proof that you have sent the item back, where applicable.

For faulty, damaged or incorrect items, where a refund is due, we will process the refund within 14 days of confirming that you are entitled to a refund.

Your bank or payment provider may take additional time to process the refund.

Delivery costs

Where you cancel an order in line with your legal cancellation rights, we will refund the standard delivery cost paid for the order where required.

If you selected a more expensive delivery option than our standard delivery option, we are only required to refund the cost of standard delivery.

Return delivery costs for change of mind returns are the customer's responsibility unless we confirm otherwise.

Exchanges

We do not offer exchanges, including exchanges for a different size, colour or product.

If your item is eligible for return, you may return it for a refund in accordance with our Returns & Refunds Policy and place a new order for your preferred item.

This does not affect your statutory rights if an item is faulty, damaged or not as described.

Items not eligible for return

We may not be able to accept returns where:

the item has been worn, used, washed, marked, damaged or altered;
the item is not returned in its original condition;
hygiene-related packaging or seals have been removed, where applicable;
the item has been personalised or made to your specific custom requirements;
the return request is made outside the applicable return period.

This does not affect your statutory rights where an item is faulty, damaged, incorrect, not as described or not of satisfactory quality.

Cancellation form

You can cancel by contacting us or emailing contact@1907fitness.com with your name, order number and a clear statement that you wish to cancel.

You may use the template below if you wish, but you do not have to. Any clear cancellation request sent by email will be accepted where cancellation rights apply.

To: 1907 Fitness Ltd
Email: contact@1907fitness.com

I hereby give notice that I wish to cancel my order for the following goods:

Order number:
Ordered on:
Received on:
Customer name:
Customer address:
Date: